Question 1

How do I create an Exness account?

Accepted Answer

Creating an Exness account is simple: 1) Visit our registration page, 2) Fill in your personal details, 3) Verify your email address, 4) Complete identity verification by uploading required documents, 5) Make your first deposit and start trading. The entire process takes just a few minutes.

Question 2

What documents do I need for account verification?

Accepted Answer

For account verification, you need: 1) A government-issued photo ID (passport, driver's license, or national ID card), 2) Proof of address (utility bill, bank statement, or official document) dated within the last 3 months. Documents must be clear, colored copies showing all information.

Question 3

Can I have multiple Exness accounts?

Accepted Answer

Yes, you can open multiple trading accounts under one Exness profile. You can have different account types (Standard, Pro, Zero, Raw Spread) and switch between them as needed. However, you can only have one personal area per person.

Question 4

How do I change my account leverage?

Accepted Answer

To change your account leverage: 1) Login to your personal area, 2) Go to 'My Accounts' section, 3) Select the account you want to modify, 4) Click on 'Change Leverage', 5) Select your desired leverage ratio, 6) Confirm the change. New leverage will be applied immediately.

Question 5

How long does Exness withdrawal take?

Accepted Answer

Exness processes most withdrawals within 24 hours. E-wallet withdrawals (Skrill, Neteller) are typically processed within 1-24 hours, bank cards take 3-5 business days, and bank transfers may take 3-7 business days depending on your bank and location.

Question 6

What is the minimum deposit on Exness?

Accepted Answer

The minimum deposit varies by payment method: $1 for most account types using e-wallets and cards, $10 for credit/debit cards, $50 for bank transfers and cryptocurrencies. This makes Exness accessible for traders of all experience levels.

Question 7

Are there any fees for deposits and withdrawals?

Accepted Answer

Exness does not charge fees for most deposit and withdrawal methods. However, payment providers (banks, e-wallet services) may charge their own fees. Cryptocurrency transactions incur network fees. Always check with your payment provider for their fee structure.

Question 8

Why was my withdrawal declined?

Accepted Answer

Common reasons for withdrawal decline: 1) Incomplete account verification, 2) Insufficient trading volume (for bonus-funded accounts), 3) Incorrect payment details, 4) Attempting to withdraw to a different method than used for deposit, 5) Technical issues with payment provider. Contact support for specific assistance.

Question 9

What's the difference between MT4 and MT5?

Accepted Answer

MT5 is the newer platform with more features: 21 timeframes vs 9 in MT4, 6 order types vs 4, built-in economic calendar, more technical indicators, and better backtesting capabilities. MT4 is simpler and more widely used for automated trading with Expert Advisors.

Question 10

How do I download Exness MT4/MT5?

Accepted Answer

Download from our platforms page: 1) Choose your device (Windows, Mac, iOS, Android), 2) Click download link, 3) Install the application, 4) Use your Exness account credentials to login, 5) Start trading. Web terminal is also available without download.

Question 11

Can I use Expert Advisors (EAs) on Exness?

Accepted Answer

Yes, Exness fully supports Expert Advisors on both MT4 and MT5 platforms. You can use existing EAs, create custom ones, or download from the MQL5 marketplace. All trading strategies including automated trading are allowed on Exness accounts.

Question 12

What should I do if my platform keeps disconnecting?

Accepted Answer

Platform disconnection solutions: 1) Check your internet connection stability, 2) Restart the platform, 3) Try connecting to different servers, 4) Update to the latest platform version, 5) Disable firewall/antivirus temporarily, 6) Contact technical support if issues persist.

Question 13

What is the maximum leverage offered by Exness?

Accepted Answer

Exness offers leverage up to 1:Unlimited for experienced traders who meet certain criteria. Standard leverage ranges from 1:2 to 1:2000 depending on account type, instrument, and account balance. Higher leverage increases both profit potential and risk.

Question 14

What are the trading hours on Exness?

Accepted Answer

Forex markets are open 24/5 from Monday 00:00 to Friday 23:59 (server time). Stock CFDs follow respective exchange hours. Cryptocurrency trading is available 24/7 except for maintenance periods. Check our website for specific instrument trading hours.

Question 15

Why was my order rejected?

Accepted Answer

Common order rejection reasons: 1) Insufficient margin, 2) Market is closed, 3) Invalid price (too close to current market price), 4) Connection issues, 5) Maximum position limit reached, 6) Invalid order parameters. Check your account status and try again.

Question 16

How do I calculate pip value and profit/loss?

Accepted Answer

Pip value calculation: (0.0001 / Exchange Rate) × Lot Size × Account Currency. For EUR/USD: 0.0001 × 100,000 = $10 per pip for 1 standard lot. Use our pip calculator on the website or platform built-in calculator for accurate calculations.

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